Privacy Policy

Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our website and services. Your privacy is important to us, and we are committed to protecting your personal and health information in accordance with applicable privacy laws, including the Personal Health Information Protection Act (PHIPA) in Ontario.

Information We Collect

Personal Information

When you contact us or book services, we may collect:

• Name and contact information (email, phone number)
• Service preferences and inquiry details
• Scheduling preferences and availability

Health Information (For Therapy Clients)

If you become a psychotherapy client, we collect:

• Mental health history and assessment information
• Treatment plans and progress notes
• Information necessary for providing therapeutic services

Website Usage Information

• IP address and browser type
• Pages visited and time spent on site
• Referring website or search terms

How We Use Your Information

We use your information to:

• Respond to your inquiries and schedule consultations
• Provide mental performance training services and maintain user records
• Send appointment reminders and service-related communications
• Improve our website and services
• Comply with legal and professional obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Legal Requirements: When required by law, court order, or legal process
• Professional Duty: When there is a duty to warn or protect (e.g., risk of harm)
• Service Providers: Third-party services that help us operate our website (e.g., email service, booking platform) under strict confidentiality agreements

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure, encrypted communications
• Password-protected systems
• Limited access to personal information
• Regular security assessments

Client Records Retention

Clinical records for psychotherapy clients are retained for a minimum of 10 years following the last date of service, as required by the College of Registered Psychotherapists of Ontario (CRPO). Academic coaching and sports performance records are retained for 7 years. After this period, records are securely destroyed.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can control cookie preferences through your browser settings.

Third-Party Services

We may use third-party services including:

• Calendly: For appointment scheduling
• Email Service: For communications
• Video Conferencing: For virtual sessions (Zoom, Google Meet, etc.)

These services have their own privacy policies, and we encourage you to review them.

Your Rights

You have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal and professional obligations)
• Withdraw consent for certain uses of your information
• File a complaint with the privacy commissioner

Children's Privacy

Our services may be provided to minors with parental/guardian consent. When working with minors, we collect only necessary information and maintain confidentiality in accordance with professional and legal standards.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.